Sales Policy – HUBVIRAL

Effective Date: March 3, 2025

At HUBVIRAL, we are committed to offering the finest luxury jewelry and an exceptional shopping experience for every customer. Our Sales Policy ensures that your purchase journey is as seamless and transparent as possible, from browsing our collections to receiving your beautiful pieces. Please review the following terms and conditions that apply to all sales made through our website https://hubviral.xyz/.

1. Order Confirmation and Acceptance

  • Once you place an order with HUBVIRAL, you will receive an order confirmation email with the details of your purchase. This is not an acceptance of the order but a confirmation that we have received your order.
  • All orders are subject to review and acceptance by HUBVIRAL. We reserve the right to refuse or cancel any order at our discretion, including orders where we identify issues with payment processing, stock availability, or potential fraud.

2. Product Availability

  • All items on our website are subject to availability. While we make every effort to keep our inventory updated, there may be cases where an item becomes out of stock after you place your order.
  • If the item you ordered is unavailable, we will notify you as soon as possible and offer you the option to wait for restocking, choose an alternative product, or receive a full refund.

3. Pricing and Payment

  • All prices listed on HUBVIRAL are in USD and include VAT (where applicable), but exclude shipping charges, which will be calculated during checkout.
  • Prices may change at any time, and HUBVIRAL is not bound by any incorrect pricing displayed due to technical issues or errors.
  • We accept the following payment methods:
    • Credit and Debit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Bank Transfers (for certain regions)

    Payments are processed securely through encrypted channels, ensuring your information is protected.

4. Shipping and Delivery

  • We offer standard and express shipping options to destinations worldwide. Shipping fees are calculated at checkout based on your order and delivery location.
  • Once your order is processed, you will receive a tracking number so you can track your shipment.
  • Please note that delivery times may vary depending on your location. While we strive to meet the estimated delivery times, delays may occur due to circumstances beyond our control, such as weather, customs, or carrier delays.

5. Taxes and Duties

  • International customers may be subject to import taxes, duties, and customs fees imposed by the destination country. These fees are the responsibility of the customer and will be collected by the carrier upon delivery.
  • We recommend that international customers check with their local customs office for more information regarding possible charges before making a purchase.

6. Promotions and Discounts

  • Discount codes, offers, and promotions are valid only during the specific time frame outlined in the offer details. These cannot be combined with other promotions unless stated otherwise.
  • Sales on clearance or custom-made jewelry are final and non-refundable.

7. Custom Orders and Personalized Jewelry

  • Custom-made and personalized items are non-returnable and non-refundable unless defective or damaged upon receipt. We provide mock-up designs for approval before we proceed with production.
  • Please ensure all spelling and customization details are correct before finalizing your purchase.

8. Customer Service and Support

9. Returns, Refunds, and Exchanges

10. Limitation of Liability

  • HUBVIRAL is not responsible for any loss or damage to goods during shipping, except where such loss or damage is caused by our own fault or negligence.
  • We do not accept liability for damages that result from the use of our jewelry after it has been delivered, including but not limited to misuse, accidents, or alterations to the item.

11. Privacy and Data Security

  • We take your privacy seriously and are committed to protecting your personal information. For information on how we collect, use, and protect your data, please refer to our Privacy Policy.

12. Changes to the Sales Policy

  • HUBVIRAL reserves the right to modify or update this Sales Policy at any time. All changes will be effective immediately upon posting on our website, with an updated “Effective Date” shown at the top of the page.