Delivery Policy – HUBVIRAL

Effective Date: March 3, 2025

At HUBVIRAL, we strive to provide you with an exceptional shopping experience by delivering your luxury jewelry items safely and promptly. Our Delivery Policy outlines the process and conditions regarding shipping, handling, and delivery times for all orders placed on our website https://hubviral.xyz/. Please review the following information to better understand our delivery process.

1. Order Processing Time

  • All orders are processed within 1-2 business days after confirmation of payment.
  • Please note that orders placed on weekends or holidays will be processed on the next available business day.
  • For custom or personalized jewelry items, the processing time may take up to 5-7 business days, as we will need time to create your unique piece.

2. Shipping Methods and Costs

We offer a variety of shipping options to cater to your needs. Shipping fees are calculated during checkout based on your location and selected delivery method.

  • Standard Shipping: Delivery time may range from 5-10 business days depending on your location.
  • Express Shipping: Fast delivery in 2-3 business days for most locations.
  • International Shipping: For customers outside the United States, delivery times may vary based on your country’s customs regulations and local postal services. Estimated delivery time is between 7-14 business days.

Shipping fees are automatically calculated at checkout and include all necessary packaging costs. International customers should note that additional customs duties or taxes may be applicable, which are the responsibility of the customer.

3. Shipping Locations

  • Domestic Shipping: We currently offer domestic shipping within the United States, including all states and territories.
  • International Shipping: We offer shipping to various international destinations, including Europe, Asia, and other major regions around the world. Shipping fees and delivery times vary depending on the destination country.

4. Shipping Carrier

We partner with leading carriers to ensure that your order arrives on time and in excellent condition. Our trusted carriers include:

  • United States Postal Service (USPS)
  • FedEx
  • UPS
  • DHL (for international deliveries)

Once your order has been dispatched, you will receive a tracking number via email so you can track the status of your shipment.

5. Order Tracking

Once your order has been shipped, you will receive an email confirmation with your tracking number and a link to track the status of your delivery. Please allow up to 24 hours for tracking information to update once the shipment has left our warehouse.

You can track your order via the shipping carrier’s website:

6. Delivery Timeframes

  • Domestic Orders:
    • Standard Shipping: 5-10 business days
    • Express Shipping: 2-3 business days
  • International Orders:
    • Delivery times may vary from 7-14 business days depending on the destination country and local customs processes.

Please note that delivery times are estimated and may vary due to external factors such as weather conditions, customs delays, or shipping carrier issues. We are not responsible for delays caused by these factors.

7. Delivery Issues

If you experience any delivery issues, such as a delayed delivery, lost package, or damaged goods, please contact our customer support team immediately:

We will assist you in resolving the issue, including initiating a claim with the carrier if necessary.

8. Undeliverable Packages

If a package is returned to us due to an incorrect or insufficient address, or if the customer fails to claim the package, we will contact you to resolve the issue. You may be required to pay for reshipping the order. Please ensure your shipping address is correct and up to date.

9. Signature Confirmation

For high-value orders, HUBVIRAL may require a signature confirmation upon delivery to ensure that the product reaches the intended recipient. If you are unavailable to sign for the delivery, the carrier will leave instructions on how to reschedule or pick up your package.

10. Shipping Restrictions

Please note that there are some restrictions on shipping jewelry products to certain locations due to local laws, customs restrictions, or other factors. In such cases, you will be notified during checkout if we cannot ship to your location.

11. International Customs and Duties

  • Customs Fees: International customers may be subject to customs duties, taxes, and import fees, which are the responsibility of the buyer. These charges vary by country and are imposed by the local customs office.
  • Customs Declaration: We declare the actual value of the products on all international shipments and comply with all relevant customs regulations. Please be aware that we cannot mark orders as “gifts” to avoid duties or taxes.

It is advisable to check with your local customs office for more information regarding possible charges before placing your order.

12. Shipping Address Changes

If you need to change the shipping address for an order that has already been placed, please contact our customer service team as soon as possible. Once the order has been shipped, we are unable to change the address.

13. Order Cancellations

Once an order has been processed and shipped, it cannot be canceled. If you wish to cancel an order before shipment, please contact our customer service team immediately.